Shipping & FAQs
Where do you ship?
We ship to all domestic locations within the USA. For international orders, please shop from our Etsy store.
How long does shipping take?
All orders are processed and shipped from Hayward, California. Our processing time is between 1-4 business days. Once your order has been processed, shipping time will depend on your selected shipping preference and location.
- USPS Letter Envelope (NO TRACKING): 3-14 business days
- USPS Ground Advantage: 2-5 business days
- USPS Priority Mail: 2-4 business days
- USPS Priority Express: 1-2 business days
Please note that shipping times may be affected by current environmental conditions between us and your shipping destination.
Do you provide tracking?
All shipping options except Letter Envelope will include tracking. We highly recommend selecting Ground Advantage, Priority Mail, or Priority Express for more security and assurance that your order will arrive to you.
If you choose Letter Envelope, we will not be able to validate shipping and delivery status, nor accept lost or stolen mail claims.
What shipping service do you use?
All orders are shipped via USPS. If you require a specific shipping service to ensure delivery to your location, please contact us prior to placing an order.
Do you accept returns or refunds?
No, all orders are final.
My items arrived damaged?
If your order arrived damaged, please contact us with a proof of damage photo, along with your order number, and we will work with you to resolve the issue.
Some of the items I ordered are missing?
If your order is missing items, please contact us with a proof of package received photo, along with your order number, and we will work with you to resolve the issue.
I put in the wrong shipping address. Can you update the address?
Contact us immediately with your order number and correct address. If your order was already processed and dropped off with the courier, then we cannot intercept it.
We are not responsible for packages delivered to incorrectly entered addresses.